02248nam a2200325 a 4500001001200000003000800012006001900020007001500039008004100054010001700095020002900112020002700141040002100168035002100189050002400210100002000234245013600254250001200390260003900402300002400441500002000465520103000485533015201515650003201667650003201699655002901731710001701760856012601777999001901903ebr10517345CaPaEBRm        u        cr cn|||||||||110923s2012    caua    s     001 0 eng d  z  2011039257  z9781118027240 (hardback)  z9781118176252 (e-book)  aCaPaEBRcCaPaEBR  a(OCoLC)77428873314aHD3629b.H35 2012eb1 aHale, Judith A.10aPerformance-based certificationh[electronic resource] :bhow to design a valid, defensible, cost-effective program /cJudith Hale.  a2nd ed.  aSan Francisco :bPfeiffer,cc2012.  axiv, 270 p. :bill.  aIncludes index.  a"Are your employees qualified? Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk. Create a certification program within your organization to: Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers Ensure that your workforce is trained and competent to their job Make your hiring process more cost effective and legally defendable Recognize competence and consistency of your employees Once you've identified the need for a certification program, what's the next step? All of the answers are here!"--cProvided by publisher.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2012.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aOccupationsxCertification. 0aProfessionsxCertification. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10517345zAn electronic book accessible through the World Wide Web; click to view  c224970d224970