@book{226034,
	author = {Neu, C. R. and Anderson, Robert H. and ebrary, Inc.},
	title = {Sending your government a message},
	publisher = {RAND,},
	year = {1999.},
	address = {Santa Monica, CA :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=2004629}
}