@book{229739,
	author = {Gillis, Tamara L. and International Association of Business Communicators.},
	title = {The IABC handbook of organizational communication},
	publisher = {Jossey-Bass,},
	year = {c2011.},
	series = {A joint publication of the Jossey-Bass business & management series and the International Association of Business Communicators},
	address = {San Francisco :},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10457915}
}