@book{229744,
	author = {Jansen Kraemer, Harry M., and ebrary, Inc.},
	title = {From values to action},
	publisher = {Jossey-Bass,},
	year = {c2011.},
	address = {San Francisco :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10457935}
}