@book{230508,
	author = {Goossens, Louis. and ebrary, Inc.},
	title = {By word of mouth},
	publisher = {J. Benjamins Pub. Co.,},
	year = {c1995.},
	series = {Pragmatics & beyond ;},
	address = {Amsterdam ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10491704}
}