@book{232409,
	author = {Mayer, Pamela S. and Center for Creative Leadership.},
	title = {The human side of knowledge management},
	publisher = {Center for Creative Leadership,},
	year = {c2000.},
	series = {CCL ;},
	address = {Greensboro, N.C. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10185398}
}