@book{232501,
	author = {Betz, Charles T. and ebrary, Inc.},
	title = {Architecture and patterns for IT service management, resource planning, and governance},
	publisher = {Elsevier/Morgan Kaufmann,},
	year = {c2007.},
	address = {Amsterdam ;},
	note = {Includes bibliographical references (p. 397-406) and index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10185911}
}