01340nam a22003134a 4500 ebr10185911 CaPaEBR m u cr cn||||||||| 061013s2007 ne a s 001 0 eng 0123705932 (alk. paper) 9780123705938 (alk. paper) CaPaEBR CaPaEBR (OCoLC)162573552 T58.5 .B47 2007eb 004 22 Betz, Charles T. Architecture and patterns for IT service management, resource planning, and governance [electronic resource] : making shoes for the cobbler's children / Charles T. Betz. Amsterdam ; Boston : Elsevier/Morgan Kaufmann, c2007. xxix, 417 p. : ill. Includes bibliographical references (p. 397-406) and index. Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Information technology. Information technology Management. Computer network architectures. Electronic books. local ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10185911 An electronic book accessible through the World Wide Web; click to view 232501 232501