02286nam a2200337 a 4500 ebr10529455 CaPaEBR m u cr cn||||||||| 110808s2012 enk sb 001 0 eng d 2011031299 9780566088605 (hardback alk. paper) 9781409440253 (e-book) CaPaEBR CaPaEBR (OCoLC)775498785 HF5549.5.P35 J46 2012eb 658.3/125 23 Jenkins, David, 1927 Feb. 23- Measuring performance [electronic resource] : a toolkit of traditional and alternative methods / David Jenkins. Farnham, Surrey [England] : Gower Pub., 2012. 141 p. Includes bibliographical references and index. Getting measures right -- The emergence of value as a measure -- The idea of command as the source of accounting doctrine -- Budgets, targets and standards -- The ideology behind standard accounting doctrine -- How budgets and targets are set -- Motivation, coordination and planning -- The hidden costs of flawed planning -- Measures and the process chain -- Counting the cost of disruption to the process -- How to measure the cost of command -- What needs to be done to reform standard accounting doctrine -- How to use measures for coordination, planning and control -- The productivity goal and how to achieve it -- Home or away : the truth about outsourcing -- Measuring changes in productivity -- How to measure response -- How to measure innovation -- How to measure improvement -- How to measure results and motivation -- How to test your information system -- Measurement systems : the options -- League tables and performance review -- Conclusion. Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Performance Management. Performance Measurement. Organizational effectiveness Measurement. Electronic books. local ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10529455 An electronic book accessible through the World Wide Web; click to view 233719 233719