@book{238637,
	author = {Schonlau, Matthias, and Fricker, Ronald D., and ebrary, Inc.},
	title = {Conducting research surveys via e-mail and the Web},
	publisher = {Rand,},
	year = {2002.},
	address = {Santa Monica, Calif. :},
	note = {"MR-1480."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10425077}
}