@book{238756,
	author = {Scudder, Tim, and Patterson, Michael, and ebrary, Inc.},
	title = {Have a nice conflict},
	publisher = {Jossey-Bass,},
	year = {c2012.},
	address = {San Francisco :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10523264}
}