TY  - BOOK
AU  - Shuman,Jeffrey C.
AU  - Twombly,Janice
AU  - Rottenberg,David
ED  - ebrary, Inc.
TI  - Everyone is a customer: a proven method for measuring  the value of every relationship in  the era of collaborative business 
AV  - HF5414.5 S554 2002eb
U1  - 658.8/12 21
PY  - 2002///
CY  - [Chicago, IL]
PB  - Dearborn Trade Publishing
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 199-201) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10019132
ER  -