01333nam a22003134a 4500001001200000003000800012006001900020007001500039008004100054010001700095020001500112040002100127035002100148050002600169082001700195100003100212245021500243260005500458300002600513504006400539533015200603650002400755655002900779700002100808700003000829710001700859856012600876999001701002ebr10019132CaPaEBRm        u        cr cn|||||||||020225s2002    ilua    sb    001 0 eng    z  2002002864  z079315412X  aCaPaEBRcCaPaEBR  a(OCoLC)61452932914aHF5414.5bS554 2002eb04a658.8/122211 aShuman, Jeffrey C.,d1945-10aEveryone is a customerh[electronic resource] :ba proven method for measuring  the value of every relationship in  the era of collaborative business /cJeffrey Shuman and Janice Twombly, with David Rottenberg.  a[Chicago, IL] :bDearborn Trade Publishing,c2002.  axxiii, 210 p. :bill.  aIncludes bibliographical references (p. 199-201) and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCustomer relations. 7aElectronic books.2local1 aTwombly, Janice.1 aRottenberg, David,d1946-2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10019132zAn electronic book accessible through the World Wide Web; click to view  c24051d24051