@book{241789,
	author = {Lederman, Michelle Tillis, and ebrary, Inc.},
	title = {The 11 laws of likability},
	publisher = {American Management Association,},
	year = {c2012.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10500272}
}