@book{242831,
	author = {Coles, Adrian, and ebrary, Inc.},
	title = {Counselling in the workplace},
	publisher = {Open University Press,},
	year = {2004.},
	series = {Counselling in context},
	address = {Maidenhead, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10161343}
}