@book{243246,
	author = {Kraut, Robert E. and ebrary, Inc.},
	title = {Computers, phones, and the Internet},
	publisher = {Oxford University Press,},
	year = {2006.},
	series = {Oxford series in human-technology interaction ;},
	address = {Oxford ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10160630}
}