@book{244869,
	author = {Carlucci, Daniela. and ebrary, Inc.},
	title = {Measuring business excellence.},
	publisher = {Emerald,},
	year = {2010.},
	series = {Measuring business excellence ;},
	address = {[Bingley, UK] :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10440359}
}