@book{246560,
	author = {Hill, Darren. and Hill, Alison. and ebrary, Inc.},
	title = {Dealing with the tough stuff},
	publisher = {Jossey-Bass,},
	year = {2012.},
	address = {Milton, Qld. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10542601}
}