@book{24776,
	author = {Thomas, Sandra P. and Pollio, Howard R. and ebrary, Inc.},
	title = {Listening to patients},
	publisher = {Springer Pub. Co.,},
	year = {c2002.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10265414}
}