01092cam a22003134a 4500 12367263 OSt 20150928125436.0 010402s2002 njua b 001 0 eng 2001035072 0130404675 DLC DLC DLC pcc n-us--- HD9981.5 .L68 2002 658.8 21 Lovelock, Christopher H. Principles of service marketing and management / Christopher Lovelock, Lauren Wright. 2nd ed. Upper Saddle River, N.J. : Prentice Hall, c2002. xix, 436 p. : ill. (some col.) ; 26 cm. Includes bibliographical references and index. Service industries United States Marketing. Service industries United States Management. Wright, Lauren. 7 cbc orignew 1 ocip 20 y-gencatlg lcc BK 250161 250161 0 0 lcc 0 0 40404 40404 GEN 2015-09-28 1 HD9981.5 .L68 2002 20154176 2017-12-08 2017-11-23 2015-09-28 BK