@book{250171,
	author = {Townsend, Patrick L. and Gebhardt, Joan E.},
	title = {Quality in action :},
	publisher = {J. Wiley,},
	year = {c1992.},
	address = {New York, N.Y. :},
	url = {http://www.loc.gov/catdir/bios/wiley041/91025776.html}
}