@book{250218,
	author = {Gschwandtner, Gerhard. and Moine, Donald J.,},
	title = {Sales scripts that close every deal :},
	publisher = {McGraw-Hill,},
	year = {c2006.},
	address = {New York :},
	url = {http://www.loc.gov/catdir/toc/ecip0615/2006018780.html}
}