@book{250265,
	author = {Adler, Ronald B. and Elmhorst, Jeanne Marquardt.},
	title = {Communicating at work :},
	publisher = {McGraw-Hill,},
	year = {c2002.},
	address = {Boston :},
	edition = {7th ed.},
	note = {Includes bibliographical references (p. 497-516) and index.}
}