@book{250608,
	author = {Plung, Daniel L. and Montgomery, Tracy T.},
	title = {Professional communication :},
	publisher = {Thomson/South-Western,},
	year = {c2004.},
	address = {Mason, OH :},
	url = {http://www.loc.gov/catdir/enhancements/fy1302/2002113838-b.html}
}