@book{255502,
	author = {Locker, Kitty O.},
	title = {Business and administrative communication /},
	publisher = {McGraw-Hill/Irwin,},
	year = {c2003.},
	address = {Boston :},
	edition = {6th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0702/2002103614-t.html}
}