00350nam a22001337a 4500003000400000005001700004008004100021020001800062040000800080100003100088245005300119250001600172260002800188OSt20230822144837.0230822b        xxu||||| |||| 00| 0 eng d  a9780273756064  cN/A  aChristopher Lovelock et al  aServices Marketing:bPeople,Technology, Strategy  a7th Edition  aNew YorkbPearsonc2011