@book{27253,
	author = {Rhodes, Mark, and ebrary, Inc.},
	title = {How to talk to absolutely anyone},
	publisher = {Wiley,},
	year = {2013.},
	address = {Chichester, West Sussex :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10716691}
}