@book{34999,
	author = {Irwin, LuAnn, and McClay, Renie. and ebrary, Inc.},
	title = {The essential guide to training global audiences},
	publisher = {Jossey-Bass,},
	year = {c2008.},
	series = {Essential resources for training and HR professionals},
	address = {San Francisco, CA :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10249096}
}