@book{43846,
	author = {Rao, Padmanabha. and Sundarm, Venkatesan. and ebrary, Inc.},
	title = {Oracle CRM On Demand administration essentials},
	publisher = {Packt Pub.,},
	year = {2012.},
	address = {Birmingham, UK :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10642565}
}