@book{45102,
	author = {Sugano, Alan. and ebrary, Inc.},
	title = {The real-world network troubleshooting manual},
	publisher = {Charles River Media,},
	year = {c2005.},
	series = {Administrator's advantage series},
	address = {Hingham, MA :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10074873}
}