@book{45201,
	author = {Mai, Robert P. and Akerson, Alan, and ebrary, Inc.},
	title = {The leader as communicator},
	publisher = {AMACOM, American Management Association,},
	year = {c2003.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10075577}
}