@book{45272,
	author = {Monden, Yasuhiro, and ebrary, Inc.},
	title = {Management of service businesses in Japan},
	publisher = {World Scientific,},
	year = {c2013.},
	series = {Japanese management and international studies,},
	address = {Singapore ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10648624}
}