@book{46060,
	author = {Williams, Christine, and Buswell, John. and ebrary, Inc.},
	title = {Service quality in leisure and tourism},
	publisher = {CABI Pub.,},
	year = {c2003.},
	address = {Wallingford, Oxon, UK ;},
	note = {Includes bibliographical references (p. 209-222) and index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10060557}
}