@book{46905,
	author = {Bielskas, Amanda, and Dreyer, Kathleen M., and ebrary, Inc.},
	title = {IM and SMS reference services for libraries},
	publisher = {ALA TechSource, an imprint of the American Library Association,},
	year = {c2012.},
	series = {The tech set ;},
	address = {Chicago :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10633979}
}