@book{49809,
	author = {Ford, John B. and ebrary, Inc.},
	title = {Services research in a cross-cultural/cross-national context},
	publisher = {Emerald Group Publishing,},
	year = {c2005.},
	series = {International marketing review ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10085695}
}