@book{52456,
	author = {Stephens, Kenneth S.,},
	title = {Juran, quality, and a century of improvement /},
	publisher = {ASQ Quality Press,},
	year = {2004.},
	series = {Best on Quality ;},
	address = {Milwaukee, Wisconsin :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10907799}
}