01345nam a2200277 a 4500001001200000003000800012006001900020007001500039008004100054010001700095020001500112040002100127035002000148050002700168245034600195260005500541300002500596504004100621533015200662650002800814650003600842655002900878710001700907856012600924999001701050ebr10055097CaPaEBRm        u        cr cn|||||||||940407s1994    dcua    sb    000 0 eng    z   94142322   z0309048761  aCaPaEBRcCaPaEBR  a(OCoLC)4285459714aHC79.I55bI5396 1994eb00aInformation technology in the service societyh[electronic resource] :ba twenty-first century lever /cCommittee to Study the Impact of Information Technology on the Performance of Service Activities ; Computer Science and Telecommunications Board ; Commission on Physical Sciences, Mathematics, and Applications, National Research Council.  aWashington, D.C. :bNational Academy Press,c1994.  axiii, 270 p. :bill.  aIncludes bibliographical references.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aInformation technology. 0aService industriesxAutomation. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10055097zAn electronic book accessible through the World Wide Web; click to view  c63756d63756