the essence of client creation Cassara, Lou. creator ebrary, Inc text bibliography Electronic books. ilu Chicago, IL Dearborn Trade Publishing c2004 2004 monographic eng

electronic

electronic resource

xxii, 272 p. Be a first rate version of yourself -- The essence of attraction -- The power of your authentic intentions -- Discovering your value -- Knowing why people work with you -- Communicating clearly, effectively, and with purpose -- The energy of relationships -- The language of trust -- The caring conversation -- Identifying your real products -- Saying what you mean, meaning what you say -- Connecting to your client's real needs -- The moment of truth -- Vision precedes action -- The factors that influence decisions -- Empowering people to commit -- Converting obstacles to opportunities -- Aligning intentions with actions. Lou Cassara. Includes bibliographical references and index. Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Customer relations Selling HF5415.5 .C38 2004eb 658.8/12 http://site.ebrary.com/lib/rucke/Doc?id=10052972 http://site.ebrary.com/lib/rucke/Doc?id=10052972 CaPaEBR 040204 ebr10052972