@book{65591,
	author = {Kandampully, Jay. and ebrary, Inc.},
	title = {Relationship marketing in services},
	publisher = {Emerald Group Publishing,},
	year = {c2002.},
	series = {Journal of services marketing ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10052722}
}