@book{65626,
	author = {Hanan, Mack. and ebrary, Inc.},
	title = {Consultative selling},
	publisher = {AMACOM,},
	year = {c2004.},
	address = {New York :},
	edition = {7th ed.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10052854}
}