@book{66415,
	author = {Rowland, Deborah. and Higgs, Malcolm. and ebrary, Inc.},
	title = {Sustaining change},
	publisher = {Jossey-Bass,},
	year = {c2008.},
	address = {Chichester, England ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10300683}
}