@book{67287,
	author = {Romero, Diana Bonet, and ebrary, Inc.},
	title = {The business of listening},
	publisher = {Crisp Learning,},
	year = {c2001.},
	series = {A Fifty-Minute series book},
	address = {Menlo Park, Calif. :},
	edition = {3rd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10058834}
}