@book{68471,
	author = {G�ung�or, H�useyin. and ebrary, Inc.},
	title = {Observing and registering emotional satisfaction of customer contacts},
	publisher = {Vossiuspers UvA,},
	year = {c2007.},
	address = {Amsterdam :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10302776}
}