@book{70888,
	author = {Stocker, Gregg,},
	title = {Avoiding the corporate death spiral :},
	publisher = {ASQ Quality Press,},
	year = {2006.},
	address = {Milwaukee, Wisconsin :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10907767}
}