@book{70896,
	author = {Andersen, Bj�rn, and Fagerhaug, Tom,},
	title = {Root cause analysis :},
	publisher = {ASQ Quality Press,},
	year = {2006.},
	address = {Milwaukee, Wisconsin :},
	edition = {Second edition.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10907784}
}