@book{70902,
	author = {Palmes, Paul C.,},
	title = {Process driven comprehensive auditing :},
	publisher = {ASQ Quality Press,},
	year = {2004.},
	address = {Milwaukee, Wisconsin :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10907795}
}