@book{71475,
	author = {Avery, Christine. and Zabel, Diane. and ebrary, Inc.},
	title = {The quality management sourcebook},
	publisher = {Routledge,},
	year = {1997.},
	address = {London ;},
	note = {Includes indexes.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10057240}
}