@book{73096,
	author = {Callahan, James. and ebrary, Inc.},
	title = {How to keep operating in a crisis},
	publisher = {Gower,},
	year = {c2002.},
	address = {Aldershot, Hampshire, England ;},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10046818}
}