@book{74478,
	author = {Saunders, Jane. and Hunter, Ian, and ebrary, Inc.},
	title = {Service led design},
	publisher = {Gower,},
	year = {c2009.},
	series = {The Gower HR transformation series},
	address = {Farnham, Surrey, England ;},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10325939}
}