@book{75374,
	author = {Stone, Florence M. and ebrary, Inc.},
	title = {The manager's question and answer book},
	publisher = {AMACOM,},
	year = {c2003.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10044959}
}